Customer Service

In-store Pickup, Shipping & Delivery

You can purchase items online and pick them up at The Maverick Store, or have them delivered directly to your door. Below you will find the details about delivery, pickup, and managing your order. Email themaverickstore@unomaha.edu for assistance with your order.

When Placing an Online Order

  • Your Bill To and Ship To must match the name and address of your credit card.
  • Shipping address is required to complete your order.
  • If you choose a residence hall, you must live there to select that option for delivery.
  • If you select intra-campus mail, you must be employed at the University.
  • Thank you for your purchase - it is reinvested in students across campus!

    • Store Policies

    • Orders cannot be held for In-Store Pickup after they have been placed.
    • The Shipping Method cannot be changed after an order has been placed.
    • UPS shipping fees are calculated by total price of items being purchased.
    • USPS and International shipping fees are flat rates. We only ship USPS if you have a PO Box, Military Base, or International address.
    • Risk of Loss: items purchased on the omahamaverickstore.com website pass to the buyer once those items are possessed by the carrier.
    •  After you submit your online order, we will send a series of confirmation emails. (The type of email you receive is contingent upon the Delivery Method you choose).
      1. Order confirmation email - we confirm that we received your order and provide you with your Web Order Number.
      2. Shipped email - we let you know your order ships out on this day. Our UPS shipments leave our warehouse at 4:30 P.M. weekdays. USPS shipments leave our warehouse at 3 P.M. weekdays. Residence Hall deliveries leave our warehouse at 2:30 P.M. weekdays, and are taken to Campus Mail for next day delivery.
      3. In-store Pickup email - we let you know your order is being processed and will be transported to The Maverick Store at 12 P.M. Please give us some time to get your order moved before you come into the store.
      4. Order Canceled email - there are a few reasons why we would cancel your order. 1- you asked us to, 2- your credit card was declined, 3-we are out of stock and the item won't be replenished
      5. Backordered email - we are out of stock of an item, but the item is on its way to the store. The item will be processed, billed, shipped to you when it arrives.

    In-Store Pickup

    We use a warehouse fulfillment center for all online orders so it could take up to 2 business days to process, package and transport your order to the store. You'll receive a notification email when your item is available for pickup in the store. Please wait for this email before coming into the store.

    You will need to bring your valid government-issued photo ID and Web Order Number. You may designate another person to pickup your order. They must have the Web Order Number and a valid government-issued photo ID.

    Plan ahead! Our processing & packaging during peak periods in August, December, and January could take up to 2-3 business days.

    Orders placed after 12 P.M. Friday through Sunday are typically ready Tuesday afternoon by 12 P.M.

    No refunds are available for textbook orders left at in-store pickup after the store's normal refund period for the semester.

    General Merchandise can be refunded up to 30 days from purchase.

    Please see further information regarding the Refund Policy.

    Shipping & Delivery

    Web orders generally ship in 1-2 business days, but during our peak months -August, December, January- processing & shipping time could take longer. Delivery times vary according to your delivery address, availability of your items, and the time of day you place your order.

    We cannot guarantee orders placed on December 20 (during store hours) will be processed to receive before December 24. The campus-wide holiday closedown is Saturday, December 21, 2024 - Wednesday, January 1, 2025. All holiday orders need to be in by Dec. 18 in conjunction with the recommended holiday dates for UPS 👉

    UPS Recommended Holiday Shipping Deadlines for Ground is December 18, 2nd Day Air is December 20, and Next Day Air is December 23. Please plan accordingly.

    Ships Time

    The 'Ships' time is an estimate of when the item will leave our warehouse. For example, if an item displays "Ships in 1 business day" the item will leave our warehouse 1 business day after you place your order. While we work hard to ship every order as quickly as possible, certain times of the year may have longer ship times. 

    Shipping

    We ship to businesses, residences, PO Boxes, military bases, and international residences outside the United States.

    Carrier

    Processing Time

    Delivery Time

    Shipping Rates - Price Based Rates and Flat Rates

    UPS Ground

    3-5 business days

    4-7 business days, local deliveries 2-3 days

    Rate calculated by total price of items being purchased. $8.95 for first 30 spent, +$2 up to 50 spent, +$2 up to 100 spent, +$2 for each additional hundred dollar increment

    UPS 2nd Day Air

    3-5 business days

    delivers in 2 business days (guaranteed)

    Rate calculated by total price of items being purchased. $25.95 for first 100 spent, + $5 for each additional hundred dollar increment

    UPS Next Day Air

    3-5 business days

    delivers in 1 business day (guaranteed)

    Rate calculated by total price of items being purchased. $38.95 for first 100 spent, + $5 for each additional hundred dollar increment

    USPS (PO Box, or APO/FPO address only)

    3-5 business days

    delivers in 2-10 business days

    $4.95 per item

    USPS Priority Mail International

    3-5 business days

    delivers in 6-10 business days - we cannot be responsible for delays in customs.

    Flat Rate $45.35

     

    Delivery

    We use UNO Campus Mail to deliver to all UNO Residence Halls on Dodge & Scott campuses. There is no delivery fee, or minimum purchase to qualify for Residence Hall Delivery.

  • If you choose a residence hall, you must live there to select that option for delivery.
  • If you select intra-campus mail, you must be employed at the University.

    • Carrier

    Processing Time

    Delivery Time

    Shipping Rate
    UNO Residence Halls 3-5 business days delivers in 1-3 business days Free
    UNO Intra-Campus Mail-Employees Only 3-5 business days delivers in 1-3 business days Free

    Returns

    Store Refund Policy

    Web returns require a copy of the receipt. In person returns require original receipt and government issued photo ID.

    • Credit / Debit Card Refunds: We will credit the credit or debit card that was used to make the purchase. The refund waiting period is typically 7-10 days.
    • Checks:  Checks require a 10-day waiting period. After this time, we will issue a cash refund. 

    Textbook Refund Policy

    Learn more about our textbook refund policy.

    General Merchandise Refund Policy

    • You must provide the original receipt and have a valid government-issued photo ID.
    • Merchandise must be returned in original condition, and in unopened, original packaging.
    • Calculators, electronics, and headphones are non-returnable if opened.
    • Store Management reserves the right to make the decision on the condition or salability of the return.
    • The return window on apparel and other GM items is 30 days.

    Web Returns by Mail

    All items purchased on this website follow the above Refund Policies and must include a copy of the Web Order receipt.

    Send returns to:
    University of Nebraska at Omaha
    6203 S University Dr Rd N
    Receiving Dept/ Steve D.
    Omaha, NE 68182

    Contact Support

    Contact us anytime with questions or concerns via email at:

    Email: themaverickstore@unomaha.edu
    Phone: 402-554-2336

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